Cellphone-based guest feedback, service recovery and mobile marketing solution for restaurants and dining halls.

Guest Feedback Forms
These are provided to guests in a variety of eye-catching designs and formats throughout the venue. Examples include point-of-sale cards, posters and table tents. They contain simple step-by-step instructions on how to assemble and submit a response, as well as details on prizes or coupons offered. txtandtell supports a fully automated, flexible prize and coupon engine.

Question Format
The system is completely flexible, allowing you to define the number of questions, the number of response options and the response messages. Free format text, single question “hotspots” or a multiple question matrix can be used. Personalized responses can be sent to all respondents based on the feedback they sent in.

Workflow
The system uses a sophisticated workflow engine that allows workflow rules to be configured based on guest feedback messages. Together with the issue tracking facility, these rules generate SMS and email messages that can be sent to relevant people within the organization.

Moderation and Digital Signage
A moderation facility exists for designated staff to respond personally to all feedback they receive via an individual SMS message. They can then post both the guest comments and their own responses to the overhead digital screens. Moderators can also load visual images and videos to be displayed on the screens and other venue related notifications - e.g. menu changes, specials or promotions etc.

Mobile Promotions and Coupons
The txtandtell mobile marketing platform allows for SMS messages including mobile coupons, to be integrated into your marketing communication plans. You can send out regular SMS messages to your opt-in database with special offers and promotions - encouraging guests to visit again and invite their friends. You can also attract new business by including a mobile call-to-action in all your marketing and advertising campaigns e.g. SMS-to-join, SMS-to-win, SMS-for-a-coupon.

CRM and Loyalty Programs
txtandtell captures your guest’s cell phone number and allows them to opt-in to your outbound marketing campaigns. The CRM and loyalty programs build a database that allows you to better understand your guests and in doing so, target communication to them that is relevant and can positively influence their behaviour.

Reporting and Management
All guest feedback and marketing communication is stored on the txtandtell server. Through a secure website, a comprehensive range of reporting is provided to enable ongoing analysis of all levels of guest interaction. A Customer Satisfaction Index can be created for guest feedback and CSI scores measured and tracked over time. In the case of multi-location organizations, web reporting can be configured according to user access levels.

>> read more about How It Works