Touchwork AERO solutions have been specifically designed for the airport industry. They enable airport operators to measure customer experience, collect data, monitor quality, and improve overall efficiency and compliance.

These industry-leading solutions are used by airports worldwide to enhance performance and save costs, while providing new insights into airport operations. We use the cell phone as a low cost solution for collecting data, and provide actionable results in real-time.

There are two airport modules: 

The Compliance module is utilised in the internal operations at the airport and can replace most of the paper-based audit processes – without the need for expensive PDAs or smart phones.

The Customer Experience module provides a channel of communication for gathering real-time customer intelligence from passengers using the airport facilities.