Mobile Enabled Business Solutions

Touchwork was established in 2003 with a primary focus on developing interactive communication and marketing solutions utilising the mobile channel.

 

With over 4.6 billion cellphone subscribers worldwide, the mobile channel presents great opportunities for businesses and brand owners to engage and interact with their customers and consumers anywhere, anytime.

 

We offer a range of business solutions to enable this, including customer experience measurement and mobile survey solutions.

 

In today’s competitive environment, it is those companies that build strong and loyal relationships with their customers and listen to their needs that will thrive, and using the mobile channel is a next-generation tool to facilitate this.

 

Touchwork has offices in South Africa and the USA to support its international operations.

When people leave home they take three things ... their wallet/purse, keys and cellphone! Cellphones provide the most immediate channel for interacting with customers as nearly every person has one when away from home.

SMS/text messaging is the most popular form of communications after voice and is ideal for interacting with customers. Over 4.6 billion cellphone subscribers worldwide are sending in excess of 350 billion text messages per month.

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Touchwork has launched a new version of txtandtell, an interactive text messaging based guest feedback solution specifically for campus and corporate dining facilities.

 

The txtandtell system enables dining room managers to get immediate feedback from guests about their dining experience using their cell phones and uses digital display screens to display these comments and moderated manager responses in a highly visible and interactive way.

 

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Touchwork has launched SURVEY THUMB, a new mobile survey solution specifically designed for use with all existing internet enabled cell phones.

 

With the proliferation of cell phones in the marketplace, mobile surveys are no longer the domain of expensive PDA’s and smart phones. Now through SURVEY THUMB, ordinary WAP enabled cell phones are able to be turned into powerful real-time data collection devices in the hands of your staff.

 

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